OUR PHONE NUMBER: +91 9818697666
 
0
 
 

Shopping Guide

Shopping Cart

Instead of committing to buy an item immediately, you can add several items to your www.chanderiyaan.com shopping cart to compare and see your total cost before checkout. The last page you encounter before checkout offers you the chance to make last minute changes to your order and provides the following options:
  • The buyer can change the quantity of product ordered from the default value of 1,
  • Update subtotals by clicking the ‘Recalculate Subtotal’ key, and
  • Apply any available discount codes.
  • Know all about on shipping and tax rates

    • Checkout

    Checkout is a preference that's set automatically when you set up your seller account. You can disable it at any time.
  • To pay, the buyer simply goes through checkout. Sellers who use checkout have more successful sales.
  • Checkout lets buyers purchase more items from you as part of one transaction. Plus, checkout makes paying you easier for the buyer and can result in return sales, great Feedback for you, and more potential customers.
  • Check your order online
  • Monitor your order status
  • Avail of discounts that we provide to our registered users
  • Easy checkout the next time you shop with us.

    • Shipping & Delivery for India orders

  • We provide free shipping in India.
  • We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 4-5 business days.

    • International Orders

    Customs, Duties, and Taxes

    The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from www.chanderiyaan.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of India may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

    The timelines on the product page and order confirmation are an indication of average time required. In case of international shipments there might be delay due to Customs clearance, etc which are not in our control.

    International shipping costs are based on a combination of the following:

  • Weight and dimensions of package.
  • Method of shipment such as Ground, Next Day Air.
  • The location you are shipping from (city, state, country).
  • The location you are shipping to (also call the destination country).
  • Costs can be considerably higher for international destinations.

    • Described below are the site wide policies of www.chanderiyaan.com which apply to all sales and purchases made on the website. These policies are applicable in addition to the shop level policies available on the product description page; however in the unexpected case of contradiction these policies will over rule the shop level policies.

  • Product is damaged or defective at the time of delivery
  • Wrong Product shipped
  • Product varied materially from description on website
  • Or as allowed by the seller

    • Returns and Exchanges

    What is your Return policy?

    We want you to love what you purchase, but if something isn’t right do let us know. In the unlikely event that something you ordered from Chanderiyaan.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging. Please return the product within 7 days from the date on which your order was delivered and courier it to the following addresses:

    To
    Chanderiyaan
    Patti Road, Chanderi
    Ashok Nagar
    Madhya Pradesh
    India - 473446

    Please note we do not accept returns for international orders. Also we do not accept returns for made-to-order items, unless it is a quality defect. Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days.

    Am I eligible for a refund?
    A refund is offered only on merchandise sold at maximum retail price, without any discount. In special cases, a refund is provided irrespective of the type of purchase when:

  • The order is cancelled prior to dispatch due to unavailability.
  • The product is returned due to a quality defect or damage during transit.
    • As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days. In the case of Cash on Delivery (COD) order, you are required to provide your account details to process the refund.

    Can I return and exchange my order?
    Yes, you can avail exchange on all orders brought on www.chanderiyaan.com, once your return is received with us. You can exchange for different product in same merchandise as returned, or an entirely new merchandise of value equal or higher than value of returned merchandise.

    Payment & Security

    What are the online payment options available on your website? We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.

    Do you provide Cash on Delivery (COD) service?
    Yes, we provide Cash on Delivery services at select locations. Please enter your PIN code during checkout page to confirm your area eligibility.

    My transaction failed, I received a payment gateway error message Please help.
    Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.

    How do I report any suspicious activity during payment?
    Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.

    What happens if my credit/debit card has been compromised while making a payment online?
    We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.

    Order Confirmation

    Once your credit card is verified, you will be notified that we have received your order. You will see a thank you screen on your browser and will also receive an email containing details of your order. You must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
    Cancel / Modify Order
    By www.chanderiyaan.com

    You acknowledge that www.chanderiyaan.com does not warrant or guarantee that any product descriptions or other Content on the Site is accurate, complete, reliable, current, or error-free. In the event a product is listed at an incorrect price or with incorrect information due to any error, including a typographical error or error in pricing or product information received, www.chanderiyaan.com has the right to refuse or cancel any orders placed for products listed at the incorrect price. www.chanderiyaan.com has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, www.chanderiyaan.com shall issue a credit to your credit card account in the amount of the charge as soon as reasonably possible. If you are not completely satisfied with your purchase, you may return or exchange it as described in www.chanderiyaan.com’s Return and Exchange Policy.

    You acknowledge, consent and agree that www.chanderiyaan.com may access, preserve and disclose your account or user information (if such information exists) as described in the Privacy Policy or if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to: 

  • comply with legal process;
  • enforce the Agreement;
  • respond to claims that any of your acts violate the rights of third parties;
  • respond to your requests for customer service; or
  • protect the rights, property or personal safety of www.chanderiyaan.com, its users and the public.

    • By the customer

    To cancel or to modify an order, please send us an email at support@chanderiyaan.com Please include your order number, the products ordered along with desired quantities, your name, your shipping and billing address, and your phone number (including area code). If you have our order confirmation email handy, all you need to do is forward it to us, since all the information we need will be in the email.

    Please note that the order can be cancelled or modified only if it has not already been shipped.

    Address Errors

    www.chanderiyaan.com will not be responsible for the fee charged by the courier company in case of the following address errors:

    The package is returned as undeliverable because an incorrect or invalid address is entered by the customer.
  • A move or sudden change of address results in the refusal or non-delivery of an order.
  • An APO, FPO or a P.O. Box address has been provided as the shipping address and the shipping company is unable to deliver to it.
  • Incorrect or no contact telephone number is entered by the customer.